What is JOURNEY OF SOMETHING?
We’re a female-founded, Australian-owned brand dedicated to artful ways to play. Each of our puzzles and playthings is designed to relax your mind, beautify your space and highlight the works of emerging and established artists from around the world.

What payment methods do you accept?
JOURNEY OF SOMETHING accepts all major credit cards and debit cards, as well as PayPal and Apple Pay. Unfortunately, we can’t accept checks or money orders. We process payments in USD.

My must-have puzzle or plaything is sold out, what do I do?
Connect with us @journeyofsomething and sign up for our emails. We announce when a favorite product is back in stock—or if something new is about to launch!

How do I place a large order?

Reach out to hello@journeyofsometing.com, and we’d be happy to help fulfill your order.

Where does JOURNEY OF SOMETHING ship to?
We ship to all 50 states, including P.O. Boxes and most military addresses via the US Postal Service. Sorry, but we don’t offer international shipping at this time—but we plan to in the future! Explore our shipping policy here.

Where’s my order?
Once you receive an email confirmation that your order has shipped, follow the link in that email to view your order. Tracking numbers are available within 2-3 days of receiving your order.

What if I have a problem with my order, or need to cancel it?
Your happiness is our priority. Please email hello@journeyofsomething.com, and we’ll do our very best to assist you ASAP!

My puzzle or plaything arrived damaged, what do I do?
We pack and ship every order with the utmost care…but sometimes, things happen. If your order arrives damaged, please email your order number and a photo to hello@journeyofsomething.com within 48 hours of receiving delivery. We’ll promptly replace your order or issue a credit.

What’s your return policy?
Please read our entire policy here.

Can I sell JOURNEY OF SOMETHING at my store or online site?
We’re always open to new retailer opportunities! Please contact info@karenalweilstudio.com to start the discussion.

Who are the artists behind JOURNEY OF SOMETHING designs?
Each of our puzzles and playthings is artist-designed. Discover more about the artist on each product page. For more artist info, or to recommend an artist you love, please email hello@journeyofsomething.com.

How do I become a featured artist for JOURNEY OF SOMETHING?
Art is our passion, and we love to collaborate with emerging and established artists from around the world. Email hello@journeyofsomething.com, and let’s see if we’re a perfect fit! 

Where do I direct my press inquiries?
Pieces of info, the big picture…no problem. We love to connect and share our story. Please email us at hello@journeyofsomething.com.